|
|
 |
|
 |
| |
|
 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
How to find what you’re looking for ?
There are two main ways. Using the Search box listed on the left-hand side of the page, you can either type in a keyword (such as a manufacturer, a model or a workshop) or choose from the categories in the drop-down box. Each DVD is listed under a number of categories, so if you’re into Drifting, select the Drifting item from the drop-down menu and every DVD that features drifting will be listed.
How the Wishlist works ?
The Wishlist is there for people who have found something they’re after but don’t want to buy it immediately and don’t want to have to search for it next time. Simply log in and when you see a DVD you like, hit the Add To Wishlist button and it’s automatically saved for you. You can keep it in your Wishlist as long as you like and when you’re ready to buy, hit Add To Cart and purchase it at your leisure.
Note: The Wishlist function does not pre-purchase, lay-by or reserve a DVD. There is a risk of a title not being in stock by the time you’re ready to purchase.
How to buy
Simply choose the DVD(s) you wish to purchase and press Add To Cart. When you’re finished shopping, press Checkout and select your preferred Delivery Method. Then enter your Credit Card details for Payment. Check all the order details are correct and press Confirm to complete the transaction. You will receive an email confirming your order and then further emails when the payment has been processed and your order despatched.
Payment options
We accept American Express, Bankcard, Mastercard & Visa Credit Cards.
Customer assistance
For all enquiries, please email sales@seriousbiz.com.au. Alternately, you can call us on +61 3 9321 1201.
Once I’ve ordered something, can it be changed ?
If you have mistakenly ordered the wrong DVD, please call us ASAP on +61 3 9321 1201. If we haven’t already processed the payment then we can change or cancel the order. If we have processed the payment, then you are welcome to choose something else of identical or lesser value (any price difference will earn a credit toward your next order). We will not provide a refund.
< top of page >
|
2. Delivery Method & Costs |
Delivery methods
All deliveries within Australia and New Zealand are via Australia Post using Parcel Post, Express Post or Registered Post. For International deliveries, we use Insured Air Mail. We do not deliver to PO Boxes, only to a street address.
Delivery costs
We do not charge shipping for any regular Parcel Post delivery within Australia. If you prefer additional speed or security, Express Post is AU$8.00 and Registered Post is AU$10.00 Australia-wide. Shipping to New Zealand is AU$8.00.
Other international shipping is normally up to AU$30, however this will be confirmed at time of despatch. See our Shipping page for more information.
Dispatch times
If an item is in stock, our dispatch turnaround is within 2 working days. If it’s not in stock, we will advise you by email. You will not be charged for an item until we have it in stock and are able to send it.
Delivery times
For Parcel Post delivery within Australia, please allow up to 3 working days from dispatch on the Eastern Seaboard and up to 5 working days for Tasmania, South Australia, Northern Territory and Western Australia.
We deliver to
Anywhere in Australia and for overseas customers anywhere that Australia Post's Insured Air Mail service delivers to.
Order enquiries
For all order enquiries please email sales@seriousbiz.com.au or call +61 3 9321 1201.
< top of page >
|
|
Pre-orders
For upcoming titles we accept pre-orders. We will hold your order and once the title is in stock, we will then debit your card and send the DVD(s) out to you.
< top of page >
|
|
Payment options
We accept Bankcard, Mastercard & Visa Credit Cards.
< top of page >
|
|
How to set up an Account ?
When you hit the My Account button at the top of any page, it will ask if you’re a New or Returning User. Choose New User and simply fill out the online form with your basic details to set up your account. You will NOT need to enter any Credit Card details until you are ready to make a purchase.
Password Details
When you set up an Account choose an Alpha-Numeric password of at least 6 digits. This password can be changed at any time.
Changing your details
Log in to your Account any time to make changes to your details.
Log In/Log Out
To Log In to your Account, simply press My Account at the top of any page and use your email address and chosen password where prompted. To Log Out, chose the Log Off button at the top of any page.
< top of page >
|
|
To be added...
< top of page >
|
|
|
|
What is NTSC & PAL ?
There are two major broadcast systems in the world. NTSC is used in the USA & Japan among other countries, while PAL is used in Europe and Australia. To be able to play NTSC DVDs in Australia, both the DVD player and the TV must be NTSC compatible (multi-format). This is not a big problem, as the majority of recently released TVs and DVD players are compatible.
What is region coding ?
Region coding is designed so that a DVD intended for a certain country or region can only be played in that region. The global DVD regions are:
0 This is Region free, where there is no coding, also known as All Region.
1. USA, US Territories and Canada.
2. UK, Europe, Japan, South Africa and the Middle East including Egypt
3. Southeast Asia, East Asia including Hong Kong
4. Australia, New Zealand, Pacific Islands, Central America, South America and the Caribbean
5. Former Soviet Union, Indian sub-continent, Africa, North Korea and Mongolia
6. China
DVD players in each country can only play DVDs from their own Region, unless they are a Multi-Region player, or the DVD is All Region.
How do these affect my DVD choice ?
Nearly all modern DVD players and TVs are multi-format (play PAL & NTSC). Multi-region DVD players are becoming more common, however are not universal. All of our DVDs are either Region 4 or All Region, and can be played on any Australian-bought DVD player. Remember, Format and Region coding are not linked. Both Japan and the UK are Region 2, but Japan is NTSC and the UK is PAL.
< top of page >
|
|
What formats are the downloads?
The Downloads are available as either Windows Media Player or QuickTime MPEGS.
How do I download trailers?
Click on the Download Button and simply follow the prompts
< top of page >
|
|
How does the Reviews section work ?
Select a DVD that you’ve seen and click Reviews. You can read other Reviews written by customers and you can add your own. Click Write A Review and enter your own thoughts on this DVD.
Who reviews these DVDs ?
Mostly customers who have bought the DVDs and want to give their feedback. We may include some reviews from magazines, however they will be clearly marked as such.
< top of page >
|
|
How does the subscription process work ?
In the near future we will be offering a subscription service for our monthly and bi-monthly series’ such as JDM Option, Best Motoring & Hot Version. It will be similar to a magazine subscription.
What benefits are there to subscribing for a particular series ?
Some of the benefits will be a cheaper price and home delivery prior to the DVDs being available in stores.
< top of page >
|
12. Returns, Refunds & Exchanges |
Do you offer refunds ?
For faulty DVDs we will replace it with the same DVD. We will only offer a refund if we are unable to replace the faulty item with the identical DVD. In that circumstance you are also welcome to choose another title from our range.
If we send you the wrong DVD, please contact us and we will replace it ASAP.
Non-arrivals
If you haven’t received your DVD within the timeframe specified above, please contact us immediately so that we can track its location.
< top of page >
|
|
How do I become a retailer for your DVDs ?
We welcome retailers to represent our products. Contact info@seriousbiz.com.au for more information.
Overseas distributor enquiries
We have the rights to distribute many of our DVDs overseas. Any interested parties should contact info@seriousbiz.com.au
How do I get you to distribute my own DVD ?
Send a copy of your DVD and an accompanying letter to Serious Business TV, PO Box 314 Artarmon NSW 2064 and we will happily consider it for inclusion in our range.
< top of page >
|
14. Buying from Retail Outlets |
Other than your website, where can I buy your DVDs ?
Our DVDs are available at over 200 retail outlets around Australia. Check the RETAILERS page for the store closest to you.
< top of page >
|
|
|
|
|
 |
|
 |
|
|
